What is a dedicated Virtual Assistant?

A dedicated VA is a professional that works remotely to help customers with their executive, administrative, technical, and creative business needs. Someone who will only work for you on your desired day and time, according to your job requirements and obligations, and possesses all your preferred skill sets.

Where is my Virtual Assistant be located?

Elysium VAs are based in the Philippines and have successfully completed our HR Team's stringent screening process, which included in-depth interviews and a technology review.

What tasks can I delegate to my Virtual Assistant?

Although they are not physically present in your workplace, a virtual assistant offers the same kind of assistance as a personal assistant, executive assistant, or social media assistant. A virtual assistant may assist you with activities like bookkeeping, social media management, administrative work, and HR-related duties.

How do I keep track of hours worked of my virtual assistant?

Our virtual assistant is monitored daily by your assigned Project Manager using state-of-the-art software that tracks exactly which tasks your virtual assistant is working on. A daily report is generated weekly. We will give you the confidence that your dedicated virtual assistant will be 100% productive throughout the day.

Why someone from the Philippines and not locally?

One of the top locations worldwide for outsourcing is the Philippines. The fourth-placed city in the 2017 Tholons Top 100 Outsourcing Destinations list is Manila, Philippines. Many Filipino professionals have experience working remotely or for offshore clients through BPO firms. Your virtual assistant likely has experience working with foreign clients and offering services similar to what you need. Additionally, Filipinos are renowned for their diligence, loyalty, and always upbeat outlook on life. Finding the most affordable solution for your business from a Filipino provider is always a good choice.

How quickly can I get my new virtual assistant?

We strive to have a fully trained virtual assistant in your company within one to two weeks once the paperwork is finished. The intricacy of your wants and requirements will determine this mostly.

Can I hire more than one virtual assistant?

Of course, based on the skill set you need and the sectors of the business they will be allocated explicitly, you can hire more than one VA for your company. For various facets of their businesses, several of our clients employ 2-4 virtual assistants.

What if my virtual assistant isn’t the right fit?

Not frequently, but on occasion, an assistant may not be a suitable fit for our customer. No issue; simply get in touch with your project manager to talk about it when this happens. Our HR Team will begin identifying your ideal match quickly and easily after learning more about your company requirements, at no cost to you.

What currency will I billed for?

Billing is done in Australian dollars for businesses with locations in Australia, New Zealand, Asia, and the UK (AUD). Canada and other countries are billed in US dollars for US-based businesses (USD).

How does invoicing works?

The first invoice you receive is for the number of workdays left in that month. Prior to the start date of your personnel, this must be paid. You will get an invoice for the next month on the first of each month, with adjustments made for the actual hours actually worked in the preceding month. As you can see, it is crucial that all contractors receive payment promptly and without any delays.

What if the employee is sick or wants to take holidays?

As there is no requirement to pay for sick days or holidays, you are just obligated to pay for the hours worked. However, you are free to do so if you want to pay the virtual assistant for their time off.

What about Public Holidays?

Elysium Virtual respects significant Philippine holidays to promote work-life balance. At the following events throughout the year, your virtual assistant will spend valuable time with family and friends:

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• January 1- New Year’s Day

• April 9- The Day of Valor

• May 1- Labor Day

• June 12- Independence Day

• August 27- National Heroes Day

• November 30- Bonifacio Day

• December 24- Christmas Eve

• December 25- Christmas Day

• December 30- Rizal Day

• December 31- New Year’s Eve

What about Overtime?

Virtual assistants must get the client's consent before working any overtime. If you need to work overtime, you can communicate with your authorized project manager.

Do I sign a contract once I hired a dedicated Virtual Assistant?

Yes. A Service Level Agreement (SLA) will be sent to you for signature. Your virtual assistant, on the other hand, will sign the Independent Contractor Agreement with us so that they are informed of the extent of their tasks and obligations, liabilities, and confidentiality guidelines.

Is it safe to give financial information like bank accounts and passwords to my virtual assistant?

Although all of our virtual assistants through a thorough interview and verification process and shared the value of being trustworthy, we advise that you first build a working connection with your virtual assistant so that you feel comfortable sharing this kind of information. As you get to know your virtual assistant better, treat them with the same respect you would a new hire. If you do decide to share private information, do so gradually and incrementally. We also advise using a secure password and credit card sharing service like Lastpass.

How can I protect my company information?

A non-disclosure agreement (NDA) governing the security of your information and intellectual property has been signed by all Elysium VAs. Additionally, make use of cloud computing by storing data and files on online storage services like Dropbox or Google Drive. This indicates that rather than being kept on a person's personal computer, your sensitive information is kept centrally.